Section 1
Introduction & Scope of av123's Privacy Policy
Welcome to av123's Privacy Policy. At av123, we understand that your personal data is a trust placed in our hands, and we do not take that responsibility lightly. This policy is our written commitment to every Malaysian player — a document that honestly and clearly explains what happens to your information when you use the av123 platform.
This Privacy Policy applies to all personal data collected through the av123.site website, including all registration processes, financial transactions, customer support interactions, and use of games such as football, Live Casino, slots, roulette, jackpot, e-sports, and virtual sports offered by av123.
By using the av123 platform, you agree to the collection and use of your personal data as described in this document. If you do not agree, please discontinue use of the platform and contact us to close your account.
Section 2
Personal Data Collected by av123
Av123 collects two main categories of data: information you provide directly, and data collected automatically during your use of the platform.
Data You Provide Directly
| Data Type | Example | Requirements |
|---|
| Identity Information | Full name, date of birth | Mandatory |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | Bank name, account number (for withdrawals) | Mandatory |
| Verification Documents | MyKad copy (if requested for KYC) | When required |
| Communication Preferences | Language preferences, notifications | Options |
Automatically Collected Data
- Technical Data: IP address, browser type, operating system, screen resolution.
- Usage Data: Pages visited, session duration, games played (slots, baccarat, football, roulette, and more), bets placed.
- Device Data: Mobile device ID (if using a mobile phone), device type.
- Cookie Data: Session cookies, preference cookies, analytics cookies (see Section 7).
Av123 not stores credit or debit card numbers directly. Payments via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks) are processed entirely by licensed Malaysian payment providers, and only transaction records (not card details) are retained by av123.
Section 3
Data Collection & Usage Purposes
Av123 uses your personal data for the following legitimate and necessary purposes:
- Account Operations: Creating and managing your av123 account, verifying your identity, processing deposits and withdrawals in MYR, and delivering the services you request.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and misuse of the av123 platform.
- Legal Compliance: Fulfil legal obligations under Malaysia's PDPA 2010 and related regulations, including KYC and AML (Anti-Money Laundering) requirements.
- Platform Improvements: Analysing usage patterns to improve the gaming experience, introduce new games, and optimise the performance of the av123 platform.
- Service Communications: Sending important notifications related to your account, security, and policy updates.
- Marketing (with your consent): Sending you information about av123 promotions, bonuses, and offers — only if you have consented to receive them.
Section 4
Sharing Data with Third Parties
Av123 does not sell players' personal data to any third party. However, in certain limited situations, av123 is required to share data with the following parties:
- Malaysian Payment Providers: FPX, DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay — only the information required to process your transactions.
- Technical Service Providers: Hosting companies, CDN providers, and cybersecurity services that help operate av123's infrastructure — all bound by strict data protection agreements.
- Lawful Authorities: Where required by Malaysian law, court order, or direction from a relevant authority.
- Game Service Providers: Slots, Live Casino, and virtual sports providers that operate games on the av123 platform — with a strictly limited scope for technical purposes only.
av123's Guarantee: All third parties with whom we share data are bound by data protection agreements. They are not permitted to use your data for any purpose other than what is specified in those agreements.
Section 5
Av123's Data Security Measures
We invest seriously in data security. The protective measures we have implemented include:
- 256-bit SSL Encryption for all data in transit between your device and av123's servers.
- AES-256 Encryption for data stored in av123's databases.
- Two-Factor Authentication (2FA) for administrative access and player account preferences.
- 24/7 Security Monitoring with an automated intrusion detection system.
- Strict Access Controls — only av123 staff who require access to data are permitted to do so, and all access is logged and audited.
- Penetration Testing periodically by third-party security experts.
- Incident Response Plan to handle any data breaches promptly and transparently.
While av123 takes all reasonable steps to protect your data, no system on the internet can be guaranteed 100% secure. Players are also reminded to use strong passwords and not share their login credentials with anyone.
Section 6
Your Personal Data Rights
As an av123 player, you have the following rights under Malaysia's PDPA 2010:
Right of Access
Request a copy of all personal data av123 holds about you.
Right to Rectification
Correct any inaccurate or outdated information in your av123 account.
Right to Erasure
Request deletion of your data when there is no longer a legitimate reason to retain it.
Right to Restrict Processing
Restrict how av123 processes your data in certain circumstances.
Data Portability Rights
Receive a copy of your data in a structured, machine-readable format.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights above, contact us by email at support@av123.site or live chat 24/7. av123 will respond within 14 working days.
Section 7
Cookies & Tracking Technologies
Av123 uses cookies and similar tracking technologies to enhance your gaming experience. Cookies are small text files stored on your device by your web browser.
| Cookie Types | Purpose | Duration |
|---|
| Mandatory Session Cookies |
Maintaining your login session and ensuring the platform functions correctly |
Until logout |
| Function Preference Cookies |
Remembering your preferences such as language, theme, and display settings |
1 year |
| Performance Analytics Cookies |
Analysing how players use the platform for improvement purposes |
90 days |
| Security Anti-Fraud Cookies |
Helps detect and prevent unauthorised access and fraudulent activity |
30 days |
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the av123 platform.
Section 8
Data Retention Period
Av123 retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to meet our legal obligations:
- Active Account Data: For as long as your av123 account remains active.
- Financial Transaction Records: Minimum 7 years from the date of transaction, in accordance with Malaysian legal requirements.
- Security Logs: 2 years for investigation and audit purposes.
- Support Communication Records: 3 years after the last interaction.
- Data After Account Closure: A minimum data set is retained for 5 years after account closure for legal compliance, after which it is deleted or anonymised.
Section 9
Child Protection
The av123 platform is strictly for adults aged 18 and above. av123 does not knowingly collect personal data from individuals under the age of 18.
If we find that personal data of a child under 18 has been collected without adequate age verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered an av123 account should contact us immediately at support@av123.site.
Section 10
Amendments to this Privacy Policy
Av123 reserves the right to amend this Privacy Policy from time to time to reflect changes in Malaysian law, industry practices, or av123's services. When material amendments are made, we will:
- Updating the "last updated" date at the top of this page.
- Displaying an in-platform notification during your next login session.
- Sending an email to active players if the amendments are significant.
Continued use of the av123 platform after the effective date of any amendments constitutes acceptance of the updated Privacy Policy.
Section 11
Contact Us — av123 Privacy Enquiries
If you have any questions, concerns, or requests regarding your privacy and data protection at av123, please do not hesitate to reach out to us:
Privacy Email
support@av123.site
Response within 14 working days
Live Chat
Available 24/7
Response within 5 minutes
FAQ — av123 Privacy Policy
av123 does not transfer players' personal data outside of Malaysia except in highly limited situations where technical service providers (such as cloud hosting) operate international infrastructure. In such cases, we ensure that data protection agreements equivalent to Malaysian standards are in place, and transfers occur solely for platform operational purposes.
av123 does not store your credit or debit card details. All transactions are processed through secure, licensed Malaysian payment gateways — Touch 'n Go eWallet, DuitNow, FPX (Maybank2u, CIMB Clicks), GrabPay, Boost, and ShopeePay. Your bank account information for withdrawals is stored in encrypted form and accessed only by av123's financial processing systems, not by general staff.
Yes, you may request deletion of your personal data. However, please note that certain financial transaction records must be retained for a minimum of 7 years under Malaysian laws relating to anti-money laundering and financial reporting requirements. Other data not subject to these legal obligations will be deleted or anonymised within 30 days of your request.
If you suspect unauthorised access to your av123 account, contact our customer support team immediately via 24/7 live chat. We will freeze your account for investigation, review activity logs, and assist you in regaining control. You should also change the password of the email address linked to your av123 account and enable two-factor authentication (2FA) for added security.